New Covid 19 Procedures: April 7, 2022
A. In Kitchener, our store is open by
appointment, for one or two people (or by curbside). Our store, staff
and workshops are functioning full-time with sanitary procedures.
If you need an instrument, bow, or any accessories, supplies or
repairs / restorations / rentals / appraisals or consignments, please
call us for a convenient appointment time (519-743-3838 in Kitchener).
If you come without an appointment, we will try to help you, but you
may have to wait, or be helped curbside, if we already have an
appointment at that time. Our workshop washroom is not open to the
In Stratford, we are available by appointment only.
(519-273-4082 in Stratford, Ontario).
All covid protocols are
still in place. We cannot help you if you do not have a proper mask. You
will be required to hand sanitize when you arrive. Please maintain 2
metres distance from us. whether in our store or outside the front of
Please do not come here if you are sick with any
transmissable virus, or if you have been exposed to anyone who is sick
in the last two weeks..
B. Payments can be made in four possible ways:
1. E-transfer: For payments you can make "well in advance."
(E-transfers can sometimes take an hour or two before they show up on
our computer, from the bank), for any items, especially those over $250
Please send your e-transfer to:
We have automatic deposit at this email.
Please double check the spelling carefully.
2. TAP: In-store or
curbside for amounts under $250 including tax. If curbside, we can tap
your credit card in our store if you have that feature on your card,
while you wait outside 2 meters or more from our front door. (Please
make sure you do have this tap feature before you come for a pickup).
3. CASH: In-store or curbside.
4. DEBIT (Preferred) or credit
card. Note: we do not accept credit card for payments over $2000.
C. If you cannot wear a mask, please bring someone else along who
does wear one, and who can do your curbside or in-store pickup or drop
off, by appointment.
D. In Stratford, our workshop/store also
requires masks and social distancing and is presently only available for
contactless curbside pickups and drop offs by appointment.
Provided you pay in advance, we can also ship anything you would like
- all instruments (violin family, brass, and woodwinds,
guitars and mandolins), bows, cases, that we have for sale and for rent.
We also have music, books, cd's, records, and all accessories.
can send packages by mail or courier to you, at cost price.
you have a dropoff appointment time, you may drop off stringed
instruments (also brass and woodwinds) and bows for repairs, bow
rehairing, evaluations, and appraisals. For consignments, we can discuss
those first by email or phone. We will try to respond to you within 48
hours, but it could take longer sometimes.
*** Please phone for
an appointment for your curbside pickup or dropoff. 519-743-3838 in
(or 519-273-4082 in Stratford).
* Please phone us
when you get to our parking lot so we know who has arrived.
items being left for Repair, or for Evaluation, please put a note with
it that has your pertinent information and the date on it, for us.
Please note that for instruments being left for repair or evaluation, it
could sometimes take a day or more, before we can start them
Bows, we can often start on them the same day or next day.
Purchases, or Rentals, please discuss with us on the phone, or by email
what you would like to have. If we have time, we can send pictures and
descriptions. We will do our best to select the best exact item(s) you
would like from our extensive collection to match your request and your
If you decide to return or exchange an instrument, bow,
or case for another, please let us know within 7 days, and we will
arrange an in-store appointment time for you to drop off the first
item(s) [which must be in the same condition as when sold], and for you
to pickup the replacement item(s). There is no restocking fee, if you
paid by e-transfer. *** However, if you paid by credit card there is a
4% restocking fee if the first item costs more than the second, and then
only on the difference in price between the two items. (We don't get
that fee back from the credit card companies.)
Please only come if you have no symptoms of illness, and you have not
knowingly been in contact with anybody that is ill in the last 3 weeks.
When dropping off or picking things up outside our store, please make
sure you maintain a social distance of 3 meters as much as possible, and
wear your mask(s), or we cannot serve you.
Note: Our bathroom
will not be open for customer use.
All payments for rental
contracts, other contracts, and consignments will continue as normal.
We at Riedstra's Violin Shop are very grateful for your continued
support, for helping our staff to continue working.
Henry Riedstra. HBA, BEd.
Luthier, Appraiser, Restorer and Dealer